Returns & Exchanges
At Gottex Israel, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange items within 14 days of receipt, provided they are in their original condition with tags attached.
Initiate Your Return
Log into your account or use our guest portal to select the items you wish to return and choose your preferred return method.
Prepare the Package
Place the items in their original packaging, ensuring all hygiene stickers and brand tags are intact and secure.
Ship the Items
Drop off your package at any authorized courier point or schedule a home collection using the prepaid label provided in your original order.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing